Desaired(Shanghai) Instrument Equipment Co., Ltd.

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Frequently Asked Questions

  • 1. Is there a warranty for dispersion tools?

    No warranty, but DISRAD dispersion tools enjoy one year of free maintenance service. As high-precision components, natural wear occurs after long-term use.

  • 2. Can individual parts of the dispersion tools be purchased separately?

    Yes, DISRAD dispersion tools adopt a modular design, allowing each component to be purchased separately, especially the stator and rotor. There is no need to replace the entire tool, saving costs.

  • 3. How often should the PTFE bushing of the dispersion tools be replaced? Can it continue to be used if heavily worn?

    The replacement interval for the PTFE bushing depends on the frequency of use. Once wear is found (typically when the inner diameter becomes larger), it must be replaced immediately and cannot continue to be used, otherwise the stator and rotor in the dispersion tools may be damaged. Alternatively, copper/ tungsten carbide metal bushings can be selected for the Series-C, which are maintenance free.

  • 4. Why must the sample liquid immerse the circulation hole at the bottom of the dispersion tool?

    The flowable medium needs to lubricate the bearing system below the circulation hole and continuously form a water film to reduce friction and provide cooling, avoiding excessive wear and heat generation caused by the PTFE bushing running dry.

  • 5. What should be noted about the hole on the shaft tube of the dispersion tools when processing samples?

    Before starting operation, the sample liquid should at least cover the bottom circulation hole of the tool. During operation, avoid direct contact between the bottom circulation hole and air, while also preventing the upper overflow port from being completely submerged.

  • 6. For processing 100–200 ml of vegetable solution, which diameter of dispersion tool is more suitable?

    A serrated dispersion tool with a diameter of Ø14 mm is recommended. The serrated stator and two tooth rotor provide stronger shearing force. Container size, liquid height, and other factors should also be considered.

  • 7. Why is there a crack in the PTFE bushing of the dispersion tools?

    It is normal to have a slot (crack) in the PTFE bushing; it is not a defect. As part of the bearing system, the flowing medium enters through this slot into the space between the shaft (rotating shaft) and the PTFE bushing, generating high speed self lubrication, reducing frictional resistance and providing cooling.

  • 8. Does longer sample processing time result in smaller particle size?

    No. Typically, particle size will not further decrease after continuous processing beyond 15 minutes. Only heat (due to friction) is transferred to the medium, causing the sample temperature to rise continuously.

  • 9. After a period of use, severe scratches or a scorched black color appear on the end of the stainless steel shaft (rotating shaft). Why?

    This is caused by friction and heat generation when the PTFE bushing runs dry during high speed operation. Pay attention to the following:
    a. Ensure the sample is a flowable medium that can wet the PTFE bushing and provide lubrication.
    b. During operation, the liquid level must completely immerse the bottom circulation hole to ensure adequate lubrication inside the PTFE bushing.
    c. After the experiment, the tool assembly must be cleaned promptly, especially residues inside the PTFE bushing and in the slot.

  • 10. The drive sounds normal under no load, but after installing the dispersing tool, the sound is abnormal or there is a metallic friction noise. What could be the cause?

    First, check whether the dispersing tool is installed correctly: it must be inserted fully to the top of the drive interface and the fixing nut must be tightened firmly. Next, check whether the PTFE bushing inner diameter is severely worn; check the inner side of the stator and the outer side of the rotor for signs of wear. If wear is found, replace immediately; otherwise, the service life of the coupling, bearings, and motor may be shortened.


  • 11. Can dispersion tools be used for sterile experiments?

    Yes. DISRAD dispersion tools are made of AISI 316L stainless steel and special PTFE. The tools support chemical sterilization, moist heat sterilization (autoclaving), and dry heat sterilization. (Refer to the operation manual for details.)

  • 12. What are the components of a disperser? What is the core part?

    A disperser generally consists of a drive, dispersion tools, and a stand. The core part is the dispersion tools, which directly affect the sample processing result.

  • 13. What is the approximate service life of the drive? How long is the warranty period? What support is available after the warranty expires?

    The typical service life is about 10 years. Due to natural decay of the magnetic material in the motor stator and rotor, oxidation of copper coils, bearing wear, etc., the actual lifespan should be evaluated based on factors such as operating environment, frequency of use, and maintenance schedule. DISRAD original imported models come with a three-year warranty. Extended warranty service is also available for longer peace of mind. In addition, DISRAD offers lifetime paid repair services, for which parts and labor costs are charged.

  • 14. What causes abnormal noise during disperser operation?

    Abnormal noise may be caused by improper installation of the dispersion tool, carbon brush wear, PTFE bushing wear, or other component wear. The relevant parts should be checked and replaced promptly.

  • 15. Between overheat protection and overload protection, which is more commonly used in laboratory operations?

    Overheat protection. When samples are processed for a long time, the motor may overheat. A PTC temperature sensor embedded in the motor stator winding monitors the motor temperature in real time. When the temperature is too high, the control system immediately reduces the speed and activates cooling measures to effectively protect the motor.

  • 16. Between a disperser with a dial-type speed controller and one with a digital display, which is more accurate?

    Both are equally accurate. Both types of dispersers have built-in microprocessors and adopt load constant speed technology, which responds in real time to changes in sample viscosity and maintains constant speed, ensuring high repeatability of experimental results. The dial type speed controller has a stepping value of 200 rpm. The digital display drive shows the speed value more intuitively.

  • 17. Are there any requirements for selecting the dispersion container?

    It is recommended to choose a tall container with a small diameter. A four leaf clover shape is preferred to reduce vortexing. Using a container with a sealed lid helps prevent sample splashing. Also, the dispersion tool should be placed off center in the container.


  • 18. Besides the common manual lift stand, are there other options for the disperser stand?

    An electric stand is available, especially suitable for heavy mixing equipment or applications requiring frequent height adjustments, as well as for operation in confined spaces such as fume hoods or biosafety cabinets. It greatly improves convenience and flexibility.

  • 19. What is load constant speed technology and what is its function?

    Load constant speed means that when the load changes, the drive can still maintain a constant speed. In other words, when the sample viscosity changes, the rotational speed remains constant, effectively ensuring the repeatability and accuracy of experimental results.

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